Tess CIC

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider was dedicated to helping people reach their potential. They provided opportunities to learn employable skills as well as supporting people to live their daily lives. People were supported to develop friendships and relationships.

People were enabled to take part in activities of their choice. The support was able to be provided flexibly to help people access events and activities that were outside of their normal support times. People using the service and their relatives used words like, reliable, friendly, amazing and helpful when describing the care and support they received.

There were enough staff to meet people's needs and to ensure people received care from a small number of staff who knew their needs well. Staff had been safely recruited and had received all of the training and support needed to provide safe care to people. Staff had regular meetings with the provider and registered manager to discuss the service and quality of care provided.

People were supported to be as independent as possible with their medicines, with prompts and encouragement from staff. They were also encouraged to keep their homes clean and tidy and staff had received training in how to reduce the risk of infection to support people with this activity.

People's independence with their meals was supported. People were encouraged to plan their own menus on a weekly basis and staff supported them to shop and where needed cook the food. No one was at risk of malnutrition or choking but staff were aware of how to support people with these risks.

People had received an assessment when they started to use the service and care plans were developed to support staff to meet people's needs. Monthly meetings were held with people to discuss their care and if any changes were needed.

The provider had systems in place to monitor the quality of care provided. They used feedback from people using the service to drive improvements and had set up a TESS CIC Council so people had a voice about developments they would like to see. The provider linked with other organisations to improve the quality of care provided and to ensure people had the opportunity to access events in the local community.