Aim24 Care Wokingham
- Home care
- Dementia care
- Registered since 2025
- Central Wokingham, Wokingham, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Good in 2017, most recently Requires improvement in March 2026.
7 months
since the latest rating was published.
3 of 31
rated home care services in Wokingham are rated Requires improvement, like this one.
Aim24 Care Wokingham: inspection record
Rated Requires improvement in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: 121 Health&Care Limited (Good, less than 0.1 miles away) and Bracknell (Good, less than 0.1 miles away).
Nearest home care services:
- G 121 Health&Care Limited Good, less than 0.1 miles away
- – AM Homecare Services Ltd Not yet rated, less than 0.1 miles away
- G Bracknell Good, less than 0.1 miles away
- – Companion Care Solutions Limited - Wokingham Not yet rated, less than 0.1 miles away
- G Rainbow Social Care Limited Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 March 2026 (assessment visit 5 December 2025). Quoted under the Open Government Licence.
We carried out this assessment of Aim 24 Care Wokingham from 9th December 2025 to 9th January 2026. Aim 24 Care Wokingham provides personal care to people living in their own home including older adults, people living with dementia and physical disabilities. At the time of the inspection there were 3 people using the service. At this inspection the service has been rated requires improvement. The provider was assessed due to concerns raised by Bracknell Forest Council in relation to staff shortages, missed and late calls resulting in concerns in the delivery of care.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We found the provider to be in breach of two legal regulations relating to safe care and treatment and good governance. Governance, management and sustainability arrangements were not effective and did not support the delivery of safe, consistent or high quality care. The provider lacked robust systems to identify, manage and mitigate risks, and oversight processes were not sufficiently embedded to ensure information was accurate, current or used to improve practice.
People’s needs were assessed, taking account of communication, personal care, and health requirements, however care plans did not consistently reflect the full recommendations from external professionals. As a result, staff were not given the detailed guidance required to deliver safe and appropriate care, which increased the potential for avoidable risks. Staff were recruited safely, were appropriately trained, and received regular support and supervision. Staff promoted independence, and people were supported to have choice and control over their daily lives. People told us they were treated as individuals and that staff were kind and compassionate. People’s dignity, independence, and ability to make choices were respected. Referrals to healthcare professionals were made when required.
People were asked for feedback and told us that issues they raised were responded to and addressed appropriately. The provider assessed and managed the risk of infection.
Although the provider had audits in place, they did not always identify risks or areas where improvements were needed. In some cases, actions identified through audit were not completed, reducing the effectiveness and value of the audit process.
We have asked the provider for an action plan in response to the findings and to enable us to monitor the service.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered- service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed
The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered- service. This key question has been rated requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered- service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 27 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 27 March 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 27 March 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Jama Hassan
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Aim24 Care Limited
- Ownership type
- Organisation
- Companies House number
- 13225639 (opens Companies House)
Aim24 Care Limited runs 3 services in England, 2 of them in the South East. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Aim24 Care Limited
- G Aim24 Care - Main Office Good. Home care, Hammersmith and Fulham, London
- G Aim24 Care Reading Good. Home care, Wokingham
Getting help from Wokingham Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wokingham Borough Council
- Ask for a care needs assessment
- Phone: 0300 365 1234
- Contact adult social care online
- Support for carers
- Paying for care: Wokingham Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Aim24 Care Wokingham provide nursing care?
- The Care Quality Commission's register does not list nursing care for Aim24 Care Wokingham.
- When was Aim24 Care Wokingham last inspected?
- The Care Quality Commission's latest rating for Aim24 Care Wokingham was published on 27 March 2026.
- Who runs Aim24 Care Wokingham?
- Aim24 Care Wokingham is run by Aim24 Care Limited. It runs 3 services in England, 2 of them in the South East.
- What is Aim24 Care Wokingham's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 27 March 2026.
Contact
- Phone
- 020 4518 0064
- Address
- Suite 16 Innovation House, Molly Millars Close, Wokingham, RG41 2RX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: 121 Health&Care Limited (Good, less than 0.1 miles away) and Bracknell (Good, less than 0.1 miles away).
Nearest home care services:
- G 121 Health&Care Limited Good, less than 0.1 miles away
- – AM Homecare Services Ltd Not yet rated, less than 0.1 miles away
- G Bracknell Good, less than 0.1 miles away
- – Companion Care Solutions Limited - Wokingham Not yet rated, less than 0.1 miles away
- G Rainbow Social Care Limited Good, less than 0.1 miles away