Action Deafness

People's experience of using this service: People received safe care. However, information in their risk assessment did not always reflect known risk to their care and support. This meant that staff did not always have sufficient information to guide them. The provider needed to make improvement in their recruitment protocols to ensure that they assure themselves that they employed staff who were suited to work with people that used the service. There was sufficient number of staff deployed to meet people's needs. People's medicines were managed safely. Staff were knowledgeable on how to identify and report any concerns regarding people's welfare and wellbeing,

Staff had the relevant skills and experience they required to meet people's needs. They sought people's consent before they delivered care and offered them choice and control. They demonstrated that they understood the requirement of the Mental Capacity Act (2005).

People received care that was tailored to their individual needs. They were actively involved in planning their own care and support. Care staff supported them to access opportunities and events of their choice.

The provider had suitable systems in place to deliver a good standard of care. The management team provided sufficient supervision and guidance to support staff to meet the needs of people that used the service.