Louisa Homecare Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service: People received a reliable service from staff who knew them well.

People were treated with respect and their privacy, dignity and independence was promoted.

Staff cared about people and established relationships had been built.

People felt safe and risks to their safety were identified and minimised. Staff were aware of their responsibilities to report any concerns or suspicion of abuse.

People were encouraged to make decisions and were involved in developing and reviewing their support plans.

People were fully assessed and able to discuss their preferences, before being offered a service. This enabled their needs to be met safely and effectively.

Medicines were safely managed. Staff had received training in the safe administration of medicines and their competency was assessed every year.

People had support with meal preparation and to keep their home, clean and tidy if required.

People were encouraged to give their views about the service they received. This was through surveys, telephone conversations or within reviews of their support.

There were enough staff to support people. More staff were being recruited to enable the agency to steadily grow.

Clear investment was given to staff, which included their learning, support and progression. Staff regularly met with their line manager to gain support and discuss their training needs.

There were a range of audits, which assessed the quality and safety of the service.

There was a caring ethos, which was adopted throughout the staff team. The registered manager told us the agency was started in memory of a very close relative and the desire to provide compassionate, high quality care.