Fuchsia Homecare Ltd

Right Support: People were supported to achieve consistently positive outcomes, which improved their wellbeing and enhanced their quality of life. They received support from consistent care workers who knew them well and how they liked to be supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs were assessed, and care records developed with them, and their relatives where required. Care records were updated regularly and clearly promoted preferences and choice. Medicines were managed safely, and staff were appropriately trained. People and their relatives were assured that safe infection control measures were taken by staff such as wearing PPE and following infection control procedures to reduce the risks of infection.

Right Care: People received kind and respectful care. People and their relatives were actively involved, wherever possible, in planning and reviewing their care and support. Staff were proactive in developing ways to ensure people could communicate their wishes and views and be fully involved in decisions.

Right Culture: The service was well-led. Governance arrangements were well embedded, and this ensured people received consistently safe, effective and very high-quality care. Staff were highly motivated and extremely proud of the work they did. People using the service and their relatives told us they would recommend the service to others. The service worked collaboratively with healthcare professionals to plan extremely person-centred care and support