Caring Circle Limited

Since the last inspection improvements have been made to risk assessment and care planning processes. People received safe care which was assessed, monitored and regularly reviewed.

Improvements had been made to recruitment checks undertaken before people commenced work. People received care and support from a consistent staff team as far as possible. Carers normally arrived on time and stayed for the correct length of time.

When people required support to take their medicines, assessments set out people's needs and preferences. Staff followed good infection prevention and control practices and used personal protective equipment (PPE) including masks and gloves.

Accidents and incidents were recorded and followed up appropriately. Lessons were learned and shared when something went wrong or an area for improvement was identified.

Care plans included information about people's support needs and preferences. Staff received an induction and training for their roles.

Where required, people were supported with their eating and drinking needs. The management team worked with health and social care professionals to maintain people's health and welfare.

Staff understood and followed the principles of the Mental Capacity Act and sought consent, offered choice and supported people make decisions about their care.

The registered manager was well thought of and available, confirmed in feedback from people, relatives and staff. People were confident any arising problems or issues would be resolved in a timely manner.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.