Agape Homecare Limited

Not everyone using Agape Homecare Limited received a regulated activity. CQC only inspects the service received by people provided with 'personal care': for example, help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection 33 people were receiving the regulated activity of personal care.

Risk assessments were in place to promote people's independence, whilst ensuring their safety. Staff were aware of measures to take to reduce or mitigate the potential risk to the individual.

People received support with their prescribed medicines from skilled staff. Systems were in place to monitor the management of people's medicines. Staff had received infection, prevention and control training and followed procedures when supporting people. People were cared for by staff who had been safely recruited.

People were supported to have maximum choice and control of their lives and the provider supported them in the least restrictive way possible and in their best interests; the application of the policies and systems supported good practice.

There was a clear management structure in place. Effective monitoring systems were in place to ensure people received a seamless service. People and staff were encouraged to have a say in the way the service was managed. The provider engaged with other agencies to ensure people received appropriate support and care.