Aspire South West London

This was the service’s first assessment since they registered with Care Quality Commission (CQC) in September 2025. at all quality statements under the 5 key questions. Following this comprehensive assessment, we have rated the service good overall.

People were safely cared for and protected from avoidable harm. Systems and processes enabled safe care delivery. The provider collaborated with people and their families to plan care and identify risks, which were personalised and regularly reviewed. Staff understood how to raise safeguarding concerns. There were enough staff whose fitness to work in adult social care had been checked. People received continuity of care from staff who were familiar with their needs, preferences and daily routines. They had the guidance and information they needed to provide good quality, person-centred care. Staff were well trained and supported. Staff used personal protective equipment appropriately, and spot checks confirmed safe infection prevention and control practice. Medicines were safely managed.

People’s needs were assessed before care began. Managers and staff worked in partnership with people and their families to develop detailed, person-centred care plans. People were involved in decisions about their care and confirmed staff always sought their consent.

Staff were caring and treated people with dignity and respect. Staff were attentive to peoples expressed wishes and personal preferences in relation to how their care was provided. People were supported to be independent when this was safe for them to do so. Staff supported people to make choices. Information was available in easy to understand and accessible formats. People consented to their care and support.

Care plans were updated in response to changes in the person’s needs. Staff adapted support quickly if a person became unwell. The provider encouraged feedback, acted on concerns, and managed complaints appropriately. The provider cared about and promoted the wellbeing of their staff.

The registered manager and senior staff team were knowledgeable and supportive, helping staff develop in their roles. Staff described the office-based managers and senior staff team as approachable and inclusive. There were effective systems for monitoring and improving the quality of the service. The provider promoted an open and supportive culture and maintained clear oversight of care quality through spot checks, audits, reviews and regular communication with staff and the person. The provider responded well when things went wrong and staff learnt from incidents. Staff worked closely with other health and social care professionals to plan and monitor people’s care.