Candid Health & Social Care Ltd

Despite these findings, people and their relatives were happy with the care provided. Their comments included, "I am very happy with my carers" and "[Staff] are pretty good with [person]. They are all caring [care staff]."

People received care when needed. People were cared for by staff who were recruited safely. Staff underwent an induction before they started providing care.

People were protected from the risk of avoidable harm. One relative told us, "I feel [family member] is safe when they go out. [Person is always happy with the [staff]." Staff understood their responsibility to protect people from harm and abuse and to whistle blow concerns. Risk assessments were undertaken and support plans provided guidance to ensure staff were able to provide care safely. People were supported to take their medicines when required. Staff understood and followed infection control procedures to reduce the risk of contamination.

Staff told us they felt well supported in their roles. The manager told us the organisation was undergoing management change and had plans in place to formalise supervisions and any additional support provided to staff. People received the support they required to maintain good health and their well-being.

People received care from regular staff. This enabled them to develop positive and meaningful caring relationships. Staff upheld people's dignity and privacy. People told us they consented to the care delivered to them. People received support to maintain their independence and to make decisions and choices about

their daily living.

People's care and support needs were met. Reviews were undertaken and updates made to care and support plans to reflect changes to each person's needs. People received support to access health services when needed. People and their relatives knew how to make a complaint if they were unhappy with any aspect of their care.

People, their relatives and staff were happy with the running of the service. They felt their views were considered. The manager understood their responsibility to promote a culture of learning when things went wrong to minimise the risk of incidents happening again. The manager worked in partnership with other agencies and health and social care professionals to ensure people were supported as appropriate to meet their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.