Trust Care Solutions Ltd

Staff had developed positive caring relationships with people who used the service. People were encouraged to remain as independent as possible and to do as much as they could for themselves. Staff maintained people's dignity and respected their privacy. People were able to express their views about how their care was provided and staff helped them accordingly. The importance of confidentiality was understood and respected by staff.

People received care and support that was personalised and responsive to their individual needs. Care plans provided staff with clear and detailed guidance about the individual care and support needs of people who used the service. Staff had a good understanding of people's needs, choices and preferences, and were aware of how to meet people's individual needs as they changed. Complaints were listened to and action was taken to address concerns or issues.

There was an open and inclusive culture in the service, with staff, people, relatives and other external professionals encouraged to help improve the service provided to people. Effective systems were in place to quality assure the services provided, manage risks and drive improvement. Staff were aware of their responsibilities in ensuring the quality of the service was maintained. The registered manager worked closely with other external organisations to ensure people needs were met.