Springcare Support Services

Professionals held the service in high regard due to the efficient management team and how staff supported people with complex care needs.

People received a consistent level of care from a team of regular care workers who built trusting relationships with families. There were enough staff employed to meet people's needs.

Risks to people were managed in a way that kept them as safe as possible whilst promoting independence and learning. Risk management guidelines were in place to help care workers when supporting people.

Procedures were in place to ensure people received their medicines as prescribed.

Care plans were individualised and met the needs of people using the service. People were supported to lead socially active lives.

There was a clear management structure and staff told us they felt supported and valued. The management team had developed good working relationships with professionals which had positive outcomes for people.

Staff received regular training which was tailored to the needs of the person and their family.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

There were systems in place to assess and monitor the quality of the service.