Healthcare 1st Choice Ltd

At the time of the inspection 73 people received personal care.

The service can support older adults, people with learning disabilities, physical disabilities, younger adults and people with mental health conditions.

Staff were recruited following the application of robust recruitment procedures and there was enough staff to meet people's needs.

People received their medicine by staff who had been trained and deemed competent to administer. Staff had access to personal protective equipment which they used when supporting people with personal care. Lessons were learnt when things went wrong.

People's care needs were assessed in line with national guidance and contained enough information to ensure staff knew how people wanted to be supported.

Staff received the training they needed to ensure they were able to fulfil their role. This included food hygiene training which they needed to support people with meals. The environments in which staff worked were assessed to ensure staff safety and make sure the correct equipment was available.

Staff worked with other agencies to help provide consistent care and ensured people were supported during more difficult times. People were supported to access health appointments when needed and staff knew how to support people with any diagnosed health conditions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and respect and their protected characteristics were recorded in their care plan. People told us that they were involved in the care planning process and that they were always asked their opinion before any care tasks were completed. People's privacy and dignity was respected, and their independence was promoted.

People received care that was reflective of their needs. Some people said they wished care times could be a little more consistent but confirmed they were told if staff were going to be late. People's communication needs were assessed, and people were supported by staff who took time to talk with them and make sure they had all they needed before they left.

People had access to a complaints procedure and any complaints were investigated and feedback was shared.

No one was in receipt of end of life care at the time of inspection.

People were complimentary of the service they received and would recommend it to others. Staff felt well supported and listened to. The staff we asked, were aware of their duty of candour.

The management team were aware of their responsibilities and had effective governance systems in place which included monthly spot checks. People's care was reviewed on a monthly basis to ensure people were happy with the service and any concerns were addressed.

The service could demonstrate partnership working and that it worked to continuously improve the care provided.