Eximius Live-in Care Limited

People were supported by care workers who were exceptionally caring and compassionate. People told us "So far as I am concerned the care which Eximius provides has been of a very high quality", "I have had three excellent carers who each have come for long periods and have been very hard working and caring and a pleasure to have in my house" and "[Name of care worker] is exemplary."

People received an exceptionally responsive service. People were supported by staff who supported them to continue with their role in society and family life.

People described the service as exceptionally well-led. One person told us the nominated individual was "An exceptional person, with her passion and desire to provide a caring and compassionate service." Other people described the managed team as, "Exemplary", "Reliable" and were of "Full of praise of the care and service they give." Another person told us "Appropriately qualified carers had been excellent and contact both with the carer and the Eximius management has been easy and efficient."

People were supported by care workers who had been matched to meet their individual needs. Attention was placed on ensuring care workers had the right skills, experience and life knowledge to engage with people in a meaningful way.

People were protected from abuse and avoidable harm as care workers were skilled in assessing and monitoring safety. The service provided the required documentation on how care workers should minimise risk of harm to people.

People were supported by care workers who recognised the need to refer people to external healthcare professionals when needed. The service worked well with other bodies to promote people's health and well-

being

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.