Continuity of Care Services Limited

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. A relative told us, "I'm finding the carers rewarding for my relative. They do a really first-class job. They're head and shoulders above other care companies. It's changed our life".

'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: The model of care maximised people's choice, control and independence. A relatives told us, "The carers promote my loved one's independence" and "I think I've had enough involvement in the care plan". People were supported to achieve their goals and agreed how to manage any risks with staff.

People were supported by a small number of staff they knew well and trusted. A relative said, "There is a team of the same carers, familiarity is important". A person told us, "I have a very good relationship with the management. They were the first to come out and introduce me to the company. They also did my care for the first two weeks to get firsthand experience of my care needs". Staff supported people to take their medicines safely. People were involved in recruiting staff who were of good character and had the skills to meet their needs.

Right Care: Care was person-centred and promoted people's dignity, privacy and human rights. People told us they felt safe with staff. Staff knew how to identify risks of abuse and were confident to raise any concerns. Infection control risks were managed.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensured people lead confident, inclusive and empowered lives. Checks the provider completed had improved the quality of the service. Staff felt supported by the provider who was approachable. Everyone we spoke with told us they would recommend Continuity of Care Services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good, published 21 October 2017.