Link-Ability Office Rochdale/Heywood

The level and hours of support vary depending on the needs and wishes of people. Support may include helping people to maintain their own tenancy, provide assistance with domestic tasks, food preparation, personal care and daily activities. The service currently provided person care and support to 20 people.

People's experience of using this service:

People made many decisions about the way they were cared for. This ensured they were treated as individuals and with dignity.

The service put people first and ensured their views were incorporated into the plans of care.

People were able to attend meetings and complete surveys to ensure they had a say in how the service was run.

The service supported people to attend activities and meetings with particular regard to the protected characteristics of age, gender, sexuality, spirituality or religion and to form relationships.

People told us staff were kind and they liked living within the supported housing service.

We saw staff were able to discuss sensitive topics in an open and transparent way with people who used the service and how they responded in a confident way.

The registered manager and other staff were involved with many other organisations to improve support and care in the wider community. This included ways to minimise stress on public transport and hospitalisation.

The administration of medicines was safe, and the service were involved in ways to reduce the medicines people with a learning disability or autism took.

Staff were recruited robustly and there were enough well trained staff to meet the care needs of people who used the service.

Staff were able to train to become champions in specific areas to provide better care for people who used the service and provide support to staff in their areas of expertise. Staff also had incentives to take further training or become involved in improvement initiatives.

People's end of life wishes were respected, including any preference they had for the funeral arrangements.