Link Support

People received truly person-centred support which promoted excellent outcomes for them and included supporting their independence and control over their lives. People received care and support that was personalised to meet their individual needs. Staff worked extremely well together for the benefit of people and the ethos of the service focused on the needs of the people and their wellbeing. One community professional commented, "I have worked with Link Support for many years and have always found them to be very professional and conscientious in their approach, while maintaining the individual at the heart of the service they give."

People were able to enjoy a number of activities, based on their likes and preferences. Staff continually looked for ways to improve and enhance people's lives by exploring new activities and employment they could participate in. The service was particularly successful in helping people re-build and maintain relationships with family members and others important to them.

The outcomes for people using the service who had a learning disability and/or autism reflected the

principles and values of Registering the Right Support. The service and staff strongly promoted choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. The whole ethos and values of the service were designed, and were successful, in making sure people were supported to live a full and meaningful life.

People were protected from the risks of abuse and said they felt safe with the staff providing their support and care. Risks to people's personal safety had been assessed and plans were in place to minimise those risks. Staff recruitment and staffing levels supported people to stay safe while working towards their goals and going about their lives.

People received effective care and support from staff who knew them well and were well trained. People received effective health care and support. Medicines were handled correctly and safely. People's rights to make their own decisions were protected. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People benefitted from staff who were happy in their work and felt well managed and supported. People benefitted from a service which had an open and inclusive culture and encouraged suggestions and ideas for improvement from people who use the service, their relatives and staff. The quality assurance systems were successful in ensuring the high quality of the service was maintained.