Home Instead Wembley
Home care, Harrow
Good
Rated on
Rating from the Care Quality Commission.
Home Instead Wembley: inspection record
Rated Good in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2017. Rated Good in 2017, 2020 and November 2025.
It has been rated Good at every inspection since 2017. The latest rating was published 11 months ago.
How it compares locally
- One of 50 Good home care services in Harrow, out of 54 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 5 November 2025 (assessment visit 18 August 2025). Quoted under the Open Government Licence.
Home Instead Wembley is a domiciliary care service. It provides support and personal care to people living in their own homes, some of whom live with dementia. At the time of our assessment there were 44 people receiving personal care.
The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
Read the full summary
We conducted this assessment due to the length of time since our last assessment.
Assessment activity started on 21 August 2025 and ended on 5 September 2025.
The registered manager was in post at the time of this assessment. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service operates.
We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. At this assessment, the overall rating for the service is good.
We received consistently positive feedback from people and relatives about the quality of care and the overall service provided by staff. Staff were knowledgeable about people’s needs and were positive about the support they received from management.
The registered manager and leaders promoted a positive culture at the service, characterised by an open approach which promoted learning and ongoing improvement in all aspects of the running of the service.
Safeguarding procedures were in place to help protect people from abuse and poor care. Staff told us they felt confident to speak up and felt they would be supported to do so. The provider encouraged an inclusive working environment where staff were treated fairly and valued.
Staff had received appropriate training and ongoing support in their role. The provider had ensured staff had received training around people’s specific medical conditions.
There were effective governance processes in place, which helped management and staff have a pro-active and effective oversight of the care delivered. The provider had effective policies and procedures in place to help keep people safe, reduce risks and ensure people were able to take an active role in planning and reviewing their care.
Staff worked collaboratively with external professionals to assess, monitor and meet people’s healthcare needs.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. The rating has improved from requires improvement to good during this assessment. This meant people were safe and protected from avoidable harm.
Our previous inspection found that improvements were required to medicines management. This assessment found that the provider had made appropriate improvements to this area.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 17 Station Parade, Whitchurch Lane, Edgware, HA8 6RW |
|---|---|
| Neighbourhood | Stanmore, Harrow |
| Phone | 020 8022 4590 |
| Website | www.homeinstead.co.uk/wembley |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 16 January 2020 (opens the Care Quality Commission website) Latest assessment published 5 November 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Blue Bay Home Care LimitedBrand: Home Instead |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09790390 (opens Companies House) |
Nearest alternatives
- – WHITCHURCH LANE IMPRESSION SERVICES LTD Home care, 0.1 miles awayNot yet rated
- – Comfy Home Care Ltd Home care, 0.2 miles awayNot yet rated
- – Universal Home and Healthcare Training Ltd Home care, 0.2 miles awayNot yet rated
- G Silver Oak Care Ltd Home care, 0.2 miles awayGood
- G Best Care 4 U Stanmore Home care, 0.3 miles awayGood
Getting help from London Borough of Harrow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Harrow
- Ask for a care needs assessment
- Phone: 020 8901 2680. Email ahadults@harrow.gov.uk
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Harrow
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Wembley provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Wembley.
- When was Home Instead Wembley last inspected?
- The Care Quality Commission's latest rating for Home Instead Wembley was published on 5 November 2025.
- Who runs Home Instead Wembley?
- Home Instead Wembley is run by Blue Bay Home Care Limited.
- What is Home Instead Wembley's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 November 2025.