Zara Healthcare
- Home care
- Dementia care
- Registered since 2026
- New Costessey, Norfolk, East of England
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
6 months
since the latest rating was published.
77%
of rated home care services in Norfolk are Good or Outstanding (86% across the East of England, 88% across England).
Zara Healthcare: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Overall | ||||||||||||
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| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Norwich (Good, 0.5 miles away) and Grays Fair Court (Good, 0.6 miles away).
Nearest home care services:
- RI Compkey Healthcare Ltd Requires improvement, 0.3 miles away
- G Norwich Good, 0.5 miles away
- G Grays Fair Court Good, 0.6 miles away
- RI Caremark Norwich Requires improvement, 0.7 miles away
- G Helpers Avenue Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 April 2026 (assessment visit 30 March 2026). Quoted under the Open Government Licence.
We conducted an inspection of Zara health care on 18 February 2026. This inspection was to give the service a rating as this was the first assessment of the location since registration. It had a registered manager who was also the registered provider and had 2 regulated activities: Home care and supported living. We have produced 2 reports. This report is for the regulated activity: Supported living. We looked at all 5 key questions with all quality statements being assessed.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Only 1 person was being supported with the regulated activity: Supported living and staff were well trained to support the person who had a learning disability and physical health needs. Staff worked across both regulated activities, so the 2 reports mirror each other.
We received excellent feedback from people receiving home care who praised the reliability and delivery of care. We were unable to speak with the person receiving supported living due to ill health but did speak with family, professionals and staff.
Staff had developed meaningful relationships with the person being supported, staff were dependable and well trained to meet their needs. Staff worked closely with family and educational staff.
Care plans and individual records were highly personalised and gave a good overview of the persons needs and what was important to them. This helped ensure staff could deliver care in line with people’s preferences whilst promoting people’s dignity and independence.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This was our first assessment of Zara health care, and we rated this key question good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This was our first assessment of Zara health care, and we rated this key question good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This was our first assessment of Zara health care, and we rated this key question good, this meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This was our first assessment of Zara health care and we rated it good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This was our first assessment of Zara health care and we rated it good. This meant the service was consistently managed and well-led.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good | |
| Supported Living | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tendai Chirwa
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Zara Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 09602648 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Zara Healthcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Zara Healthcare.
- When was Zara Healthcare last inspected?
- The Care Quality Commission's latest rating for Zara Healthcare was published on 14 April 2026.
- Who runs Zara Healthcare?
- Zara Healthcare is run by Zara Healthcare Ltd.
- What is Zara Healthcare's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07942 468046
- Address
- 19 Waldegrave, Norwich, NR5 9AW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Norwich (Good, 0.5 miles away) and Grays Fair Court (Good, 0.6 miles away).
Nearest home care services:
- RI Compkey Healthcare Ltd Requires improvement, 0.3 miles away
- G Norwich Good, 0.5 miles away
- G Grays Fair Court Good, 0.6 miles away
- RI Caremark Norwich Requires improvement, 0.7 miles away
- G Helpers Avenue Good, 0.8 miles away