Bluebird Care (Solihull & Birmingham West)

People's experience of using this service: • Although staff recruitment was safe, there were issues with availability of evidence of pre-recruitment checks. This was resolved during the inspection. • Consideration into a person's mental capacity had not been dealt with appropriately. This meant that the service was involved in unauthorised restrictions. We have made a recommendation about this that can be seen in the 'Effective' section of this report. • The provider had arrangements to check and audit systems. • People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe. • People's likes, preferences and dislikes were assessed and care packages met people's desired expectations. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. • People's care was person-centred. Care was designed to ensure people's independence was encouraged and maintained. • People and their relatives were involved in the care planning and review of their care. • The service had a stable management structure. The registered manager and provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service. • People had an active say in how the service was operated and managed through individual meetings, surveys and reviews. • More information is contained in the full report.