Agee Care Limited

Agee Care Limited is a domiciliary care service that was providing personal care to 14 people in their own homes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service:

People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. Staffing levels were regularly reviewed to ensure there were enough staff available to meet people's needs. Medicines were managed safely and staff followed infection control procedures.

Effective care planning and risk management was in place which guided staff to provide support that met people's needs and in line with their preferences. People were supported to have choice and control over their lives.

People were supported by caring staff who promoted choices in a way that people understood, this meant people had control and choice over their lives. Staff provided dignified care and respected people's privacy.

People were involved in the planning and review of their care. Staff used care plans to ensure they provided support in line with people's wishes. This ensured people received personalised care in line with their preferences and diverse needs.

Systems were in place to monitor the service, which ensured people's risks were mitigated and lessons were learnt when things went wrong. There was an open culture within the service. People and staff could approach the registered manager who acted on concerns raised to make improvements to the delivery of care.

The service met the characteristics of Good in all areas; more information is available in the full report below.