YESUK Office

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, 1 person was supported with the regulated activity of personal care.

The person's record did not contain all the information staff needed to provide safe care and there was a risk there may not always be enough staff at night. The registered manager had not ensured staff were always recruited safely. Staff reported incidents and the service's infection control measures were effective.

The person was not always supported to have maximum choice and control of their life and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

The registered manager had not ensured all staff received training and competency assessments. Staff were not trained in end-of-life care and there was no information about the person's wishes in their records. The service worked with other professionals; there was limited documentation of their input.

The person's relatives were happy with the care provided. Staff promoted the person's independence. The person was supported with activities of interest to them, and staff involved them with aspects of daily living. The person's care plan included details of their communication needs.

The person's relatives spoke positively about the leadership of the service and the care people received from staff. They felt comfortable raising concerns. Staff felt supported by their manager and colleagues.