Compassionate Care Team Ltd

People's needs were assessed, and outcomes were met. Staff told us they received the training they needed to do their job well. People told us their nutritional needs were met. Care records described the support required to assist people with swallowing risks. People told us they were supported to access healthcare if they needed it. People's consent to care was recorded in their care records. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People consistently told us the staff team were caring and kind and they were fond of their regular staff. The provider had the interests of people at heart - staff and people confirmed this. People were given the opportunity to express their views and told us staff listened to them. Staff demonstrated a good awareness of how to maintain privacy and dignity.

People were receiving care which was responsive to their needs. People were consulted about the care they receive and were asked for feedback. People consistently confirmed they were fully involved in the development of their care plans, although some people told us they had not had reviews of their care plans recently. Care plans contained sufficient detail to meet people's basic needs but required more information about people's likes/dislikes and a fuller history of people's lives. Complaints were managed and fully reviewed to ensure lessons were learnt.

The provider had a clear vision. Staff told us leadership was visible, accessible and managers lead by example. Staff were complimentary of the support they received from the management team. The provider recently implemented a new electronic care system. The system has improved the way care is recorded, incidents are reported, and information is shared within the team. Some people have expressed frustration with the new electronic care system and told us they did not have access to their information. The provider was looking at ways to improve this. Staff told us morale in the team was good.