Regus
Home care, Bromley
Good
Rated on
Rating from the Care Quality Commission.
Regus: inspection record
Rated Good in December 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2017. Rated Requires improvement in 2017 and 2018, then Good in December 2019.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 7 years ago.
How it compares locally
- One of 42 Good home care services in Bromley, out of 50 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 6 December 2019. Quoted under the Open Government Licence.
Risks to people had been assessed and staff had guidance to follow on how to manage identified risks safely. There were sufficient staff deployed by the service to meet people's needs. The provider followed safe recruitment practices. Staff were aware of the action to take to reduce the risk of infection. People's medicines were safely managed. Staff were aware to report any incidents or accidents which occurred. The registered manager reviewed incident and accident information for learning, to reduce the risk of repeat occurrence.
People's needs were assessed when they started using the service. They were involved in the planning of their care and their care plans identified their individual needs and preferences. Staff were supported in their roles through training, supervision and an annual appraisal of their performance. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the full summary
People were supported to maintain a balanced diet and had access to a range of healthcare services when needed. Staff worked with other agencies to ensure people receive effective support. People were protected from the risk of abuse because staff were aware of the action to take if they suspected abuse had occurred. Staff treated people with care and kindness. They respected people's privacy and treated them with dignity. People were involved in decisions about the support they received.
The provider had a complaints procedure in place and people expressed confidence that any issues they raised would be dealt with appropriately. Staff spoke positively about the support they received from the registered manager and told us they worked well as a team. The registered manager demonstrated a good understanding of the responsibilities of their role. The provider had systems in place for monitoring the quality and safety of the service. They also sought people's views on the running of the service in order to help identify potential areas for improvement.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 1 Elmfield Park, Bromley, BR1 1LU |
|---|---|
| Neighbourhood | Bromley town, Bromley |
| Phone | 020 7078 7383 |
| Registered manager | Lebouet Kone |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 3 inspection reports, latest 6 December 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | AA Nursing Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08743911 (opens Companies House) |
Nearest alternatives
- – Billioncare Ltd Home care, less than 0.1 miles awayNot yet rated
- – Calabs Services Limited Home care, less than 0.1 miles awayNot yet rated
- – Femman Care Services Ltd Home care, less than 0.1 miles awayNot yet rated
- – Gosbloom Limited Home care, less than 0.1 miles awayNot yet rated
- G RedPanda Care Main Office Home care, less than 0.1 miles awayGood
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Regus provide nursing care?
- The Care Quality Commission's register does not list nursing care for Regus.
- When was Regus last inspected?
- The Care Quality Commission's latest rating for Regus was published on 6 December 2019.
- Who runs Regus?
- Regus is run by AA Nursing Care Limited.
- What is Regus's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 December 2019.