Allways Care Community Support Agency

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was providing support for 60 people who were receiving personal care. This is the regulated activity the service is registered with us for.

People's needs were appropriately assessed, and outcomes were met. Staff received a structured induction and training and were supported to ensure they had the skills, knowledge and confidence they needed to perform their roles effectively.

People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible; the policies and systems in the service supported this practice. The service being delivered was caring. Staff treated people with kindness and their dignity and privacy was respected.

People received care which was responsive to their needs. People and where appropriate, their relatives were consulted about their care, involved in reviewing the arrangements for care and making any necessary changes.

A process was in place which ensured complaints could be raised. Concerns were acted upon and lessons were learned through positive communication.

The service was consistently managed, and the registered provider had systems in place to monitor the quality of the service. Actions were taken, and improvements needed were made quickly when required.