Mortimer Homecare Limited

People's individual needs and requirements were assessed with them before their care started and kept under review. Staff received training and ongoing management support to ensure they worked safely and effectively. New staff received induction training to help them settle into their new roles. People had the support they needed from staff to prepare their meals and drinks. Staff and management worked with a range of community health and social care professionals to ensure people's health and care needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff approached their work with kindness and compassion. People and their relatives were encouraged to express their opinions about the care provided. Staff understood the importance of promoting equality and diversity through their work. People were treated with dignity and respect at all times.

People's care and support was based upon their individual needs and requirements. People's care plans were individual to them and followed by staff. People and their relatives understood how to raise any concerns or complaints with the provider, and had confidence these would be listened to. People's wishes and choices about their end of life care were explored with them, to ensure these were addressed at the appropriate time.

The management team promoted an open and inclusive culture within the service. People found management easy to contact and helpful. Staff were well-supported by a management team who were prepared to listen and act. The provider had quality assurance systems and procedures in place to enable them to monitor and make improvements in the quality of people's care.

Rating at last inspection The last rating for this service was good (published 28 February 2017).