Ebenezer (Stone of Help) Ltd
- Home care
- Dementia care
- Registered since 2017
- Derby, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
60 of 67
rated home care services in Derby are rated Good, like this one.
Ebenezer (Stone of Help) Ltd: inspection record
Rated Good in December 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 3 December 2022. Quoted under the Open Government Licence.
Ebenezer (Stone of Help) Ltd is a domiciliary care and supported living service. It provides care for people living in their own houses and flats. People are supported in their own homes so that they can live as independently as possible. The service provided care for people with learning disabilities and / or autism and people with physical disabilities. CQC regulates the personal care and support. There were 3 people who received personal care at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support:
Care was planned, and risks were assessed and managed to help people live safely. Risks from medicines and infection were reduced. Accidents and incidents were reported and reviewed to help improve the safety of the service. Staff recruitment practices helped check that staff were suitable to care for people. Staff had the skills and knowledge to meet people's needs safely and understood how to protect people from risk of harm. Staff received supervision and support to help them work effectively.
People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had choice and control over their meals and were supported to have a balanced healthy diet. People were supported to have active daily lives and accessed the healthcare they needed.
Right Care:
People's care was provided in line with person-centred principles. People's choices, dignity and privacy was upheld. People's independence was promoted. Equality and diversity principles were supported by the provider.
People were provided with information in a way they could understand that helped them understand their choices. People received support to help reduce any social isolation. People could make suggestions and be listened to and knew how to make a complaint if this was needed.
Right Culture:
The service had embedded person-centred care principles into its care planning, risk assessment and staff development practices. Both registered managers were actively involved with the service. People, relatives and staff knew them well. The provider had systems in place for governance and oversight.
Staff received support and development and felt confident in their roles. The service worked well with other professionals involved in people's care. People were supported to lead confident lives supported by staff that understood them.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Mercy Dzvukamanja
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 3 December 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ebenezer (Stone of Help) Ltd
- Ownership type
- Organisation
- Companies House number
- 08671689 (opens Companies House)
Getting help from Derby City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Derby City Council
- Ask for a care needs assessment
- Phone: 01332 640777, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Derby City Council
Checked on the council's website, November 2026.
Common questions
- Does Ebenezer (Stone of Help) Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ebenezer (Stone of Help) Ltd.
- When was Ebenezer (Stone of Help) Ltd last inspected?
- The Care Quality Commission's latest rating for Ebenezer (Stone of Help) Ltd was published on 3 December 2022.
- Who runs Ebenezer (Stone of Help) Ltd?
- Ebenezer (Stone of Help) Ltd is run by Ebenezer (Stone of Help) Ltd.
- What is Ebenezer (Stone of Help) Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 December 2022.
Contact
- Phone
- 01332 572999
- Address
- 1313 London Road, Alvaston, Derby, DE24 8QN Map (opens Google Maps)
Compare nearby
- G Helping Hands Derby Good, 0.1 miles away
- – Global Support & Care LTD Not yet rated, 0.3 miles away
- G Lovehands Care Services Ltd Good, 0.4 miles away
- G Complete Nursing Services Ltd Good, 0.5 miles away
- – Soka Care Services Ltd Not yet rated, 0.7 miles away