Juventa 4 Care Ltd

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Risks associated with people's care and support had been identified and were being monitored. An analysis of accidents and incidents was in place, which showed these events were effectively analysed and lessons were learnt. People were safeguarded from the risk of abuse. Staff confirmed they received training in safeguarding and could explain what action they would take if they suspected abuse was taking place. People told us they were safe. The service had recruitment processes in place to ensure suitable staff were employed. Medicines were managed effectively, and the provider ensured all infection control measures were followed by staff.

Right Care: Care was personalised and responsive to people's needs. People who used the service and their relatives were satisfied with the service and confirmed they were involved in planning their care. People and family members were complimentary about the staff. Where required, people received good support with eating and drinking and medication. Feedback about consistency of support workers was that they were reliable and in the main arrived on time, although some people said the timing of visits was sometimes inconsistent. None of these visits were time critical, but we fed back to the registered manager these comments so they could monitor of staff visit times

more closely.

Right Culture: Staff recognised when people needed support from other services, and they sought advice and assistance if they were concerned about people's health. People told us any concerns were addressed immediately with appropriate actions. The service was well run, and people who used the service were satisfied with the care and support they received. Audits and checks of documents and systems helped ensure continuous learning and improvement. People, their family members and staff had regular opportunities to provide feedback about the service and there was an effective complaints process in place. We have made a recommendation about collating this feedback into reports so people could see any improvements made as a result of their feedback had been implemented. The provider said they would act to meet this recommendation.