Help at Home Care Service
- Home care
- Dementia care
- Registered since 2016
- Cornwall, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
3 months
since the latest rating was published.
69 of 83
rated home care services in Cornwall are rated Good, like this one.
Help at Home Care Service: inspection record
Rated Good in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G TrewCare Limited Good, less than 0.1 miles away
- G MSS Care Good, 0.4 miles away
- O Falcare Outstanding, 0.8 miles away
- G Continuum Care (Cornwall) Good, 0.9 miles away
- G Alexandras Community Care Penryn Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 July 2026 (assessment visit 5 June 2026). Quoted under the Open Government Licence.
Date of assessment 3 July to 7 July 2026.
Help at Home is a Domiciliary Care Agency (DCA) providing personal care to people living in their own homes. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal care and/or support with eating or drinking. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At the time of the assessment the service supported 78 people. Everyone who used the service received the regulated activity of personal care. Visits were a minimum of 20 minutes.
The service supported people with dementia, physical disabilities and sensory impairments.
There were enough staff to support people. Staff told us they felt well supported and most spoke highly about the service, 1 said, “The manager is as good as gold, any problem and they would be straight there with you.” However, 1 member of staff said, “Not enough travel time between clients.” Staff training was regularly refreshed and staff received regular supervisions and spot checks.
Staff completed training in core subjects the provider identified as necessary. People were not always supported by the same staff, but no concerns were raised regarding staff competency or training. Supervisions and team meetings were held regularly to enable staff reflection and learning.
People were protected from abuse and risks to their safety had been identified and mitigated. Care plans accurately reflected people’s needs and staff documented the care they provided.
The service culture was focused on maximising people’s independence and enabling people to live full lives. Staff respected people’s choices and listened to, and acted upon, their requests
Care staff demonstrated compassionate and person-centred care. They always looked for ways to improve people’s lives.
The service worked effectively with other healthcare professionals, sharing information appropriately and escalating any health concerns to the relevant agency appropriately.
-
Safe
Good
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good.
At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Caroleita Perry
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 8 November 2017. Latest assessment published 22 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Help At Home Care Service Ltd
- Ownership type
- Organisation
- Companies House number
- 08860262 (opens Companies House)
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does Help at Home Care Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Help at Home Care Service.
- When was Help at Home Care Service last inspected?
- The Care Quality Commission's latest rating for Help at Home Care Service was published on 22 July 2026.
- Who runs Help at Home Care Service?
- Help at Home Care Service is run by Help At Home Care Service Ltd.
- What is Help at Home Care Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 July 2026.
Contact
- Phone
- 01326 374588
- Address
- Bickland Business Centre, Tregoniggie Industrial Estate, Falmouth, TR11 4SN Map (opens Google Maps)
Compare nearby
- G TrewCare Limited Good, less than 0.1 miles away
- G MSS Care Good, 0.4 miles away
- O Falcare Outstanding, 0.8 miles away
- G Continuum Care (Cornwall) Good, 0.9 miles away
- G Alexandras Community Care Penryn Good, 1.3 miles away