Pathfinders Community Support Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were supported to be safe and protected from discrimination. Safety was a high priority for managers and staff, systems and processes to identify risk or potential abuse were robust. People's freedom was respected, and they were supported to be as independent as they could be.

There were enough staff with the right skills to meet people's needs and support them to stay safe. People liked the staff and had confidence in them to develop as individuals within the community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right support: The model of care and how that is based in people's own flat which maximises people's choice, control and independence over their lives.

Right care: Care is person-centred and promotes people's dignity, privacy and human rights

Right culture: The ethos, values, attitudes and behaviours of the provider is clearly stated in the vision and values documents and the Statement of Purpose. They explain to people the level of service they can expect and ensure care staff promote people using services to lead confident, inclusive and empowered lives.

People were supported in in a person-centred way. The overall culture of the service was empowering and inclusive. Staff promoted people's human rights and protected people's privacy and dignity. People were consulted and included in decisions about their care and support and about the development of the service.

Staff knew how to communicate with people effectively and understood people's needs well. People led independent lives and were empowered take part in the running and development of the service.

There was a strong framework of accountability and systems to monitor the quality of the service were well embedded into the running of the service. There was a clear organisational structure and staff understood their responsibilities. People, staff and relatives told us the senior managers were supportive, approachable and accessible.