Berean Healthcare & Training

People's experience of using this service: The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risk to people were assessed and management plans put in place to reduce risks. Staff had received safeguarding training and understood how to recognise signs of abuse and how to protect people from the risk of abuse. Staff supported people to take and manage their medicines in a safe way. Recruitment checks were carried on staff before they started work. There were enough staff available to support people. There were systems in place to report and manage incidents and accidents. Staff followed infection control procedures.

People's needs were assessed . People were supported to eat and drink enough and to meet their dietary and nutritional needs. Staff supported people to access healthcare services they needed. Staff were supported through induction, supervision and training to provide appropriate care to people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People consented to their care before they were delivered. Staff and the provider understood their responsibilities under the Mental Capacity Act 2005.

People were treated with dignity and respect. Relatives knew how to raise their concerns and complaints about the service. The registered manager checked and assessed the quality of service delivered to people. The provider worked in partnership with other organisations to develop and improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk