Ultima Care and Nursing

What life is like for people using this service: People using the service and their relatives spoke positively about the kind and caring nature of staff who supported them and the positive relationships they had developed. People were treated with dignity and respect.

People had regular staff who knew how they liked to be supported. We saw staff responded to changes in people's needs and contacted the relevant health and social care professionals when required.

People told us they felt safe using the service and were confident with the knowledge and skills of the staff that supported them, especially with moving and handling procedures and managing their medicines.

People were well cared for by staff who treated them with respect and dignity and encouraged them to maintain their independence. People received care and support based on their individual assessment, needs and preferences.

People and their relatives felt the care they received was personalised and that the provider listened to them and was flexible in accommodating their needs. Reviews were carried out if staff reported any changes to people's health conditions.

People and their relatives knew who to contact if they needed to make a complaint and felt comfortable raising any issues or concerns. Health and social care professionals felt the provider was responsive and followed up any concerns accordingly.

Staff received training that was appropriate to them in their role and supported them in providing care in the way people wanted.

The provider promoted an open and honest culture and people and their relatives were confident with the management of the service. Staff spoke positively about the support they received, the working environment and told us they felt valued in their role.

The provider and registered manager continually assessed and evaluated the quality of care and made the necessary changes to improve the service.