Helping Hand

People's experience of the service and what we found: At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support People were provided with high quality care which achieved good outcomes for them. Staff followed safe infection prevention and control practices and supported people to manage their medicines safely. People were supported to stay safe in their home environment and staff helped them manage their health needs, including referring to community agencies when people needed additional support.

Right Care People were supported in a way which reflected their individual needs. Staff knew people's needs, risks and preferences well. People were supported by staff who had been recruited safely. Staff had completed training on how to recognise and report abuse and they knew the action to take to keep people safe.

Right Culture The culture at the service promoted high, quality person-centred care. People and relatives were involved in the development of the service and were regularly asked for their feedback about the care provided. The provider ensured staff were clear about their roles and responsibilities, through regular training, observations and supervision. Staff told us they felt well supported and could raise concerns or make suggestions. The provider monitored the care provided, to ensure appropriate standards of quality and safety were maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk