Crossroads Care (Oxford)

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to have a balanced diet and various professionals were regularly involved in people's care to ensure they received the right care and treatment. People received effective support from staff who were suitably trained and skilled.

People told us staff were caring and kind and provided compassionate care. People complimented the staff saying: "They are all absolutely marvellous" and "I have perfect carers". Staff treated people with dignity and respect and people were supported to remain independent. There were processes in place to maintain people's confidentiality.

People's care plans were personalised to reflect people's personal preferences and choices. Staff knew people's needs well. People were supported to maintain social relationships and other activities of their choice to reduce social isolation. People knew how to complain, and complaints were investigated and responded to appropriately.

People's views were considered to improve the service. A number of methods were used to monitor the quality of the service people received. The management team had plans around continuous improvements and improving the standards.

The provider and registered manager ensured they met the regulatory responsibilities including requirement to display the rating and to return the Provider Information Return (PIR) to the Care Quality Commission.