The Haven

The inspection took place on 23 May 2018 and was announced. This was the first inspection.

There was a registered manager in post; however they were unavailable at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe when cared for by staff who came into their homes. Staff were aware of any potential risks and how to mitigate them to keep people safe. There were enough staff to keep people safe and staff knew people's needs. People received medicines as required and environmental risk assessments were carried out.

People benefited from having their specific needs met by staff who were supported and trained to ensure they had the skills to assist people effectively. People were asked their consent before staff supported them. People's nutritional needs were maintained and people received drinks. Staff ensured that people's on- going health needs were met and people attended medical appointments.

People felt that staff were caring and that they provided support that maintained their privacy and dignity. People were supported to have choice and independence. Staff advocated for people where this was needed.

Detailed care plans were in place and reviewed as required. People's history, needs and likes and dislikes were recorded and staff were aware of them. There was a complaints policy that people were aware of and people felt that they would be listened to.

People knew the registered manager and felt satisfied with the service. Staff felt well supported and enjoyed their jobs. Audits were carried out and feedback was taken on the service, with actions carried out where required in response.

The five questions we ask about services and what we found