Home Instead Senior Care: Maidenhead, Henley & Wallingford

Home Instead Senior Care: Maidenhead, Henley & Wallingford is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to older and younger people, some of whom may be living with physical disabilities and/or dementia. At the time of our inspection there were 41 people receiving a service.

At our last inspection we rated the service good. Following that inspection the provider moved their office location and the service now has a new manager. The new manager is currently in the process of registering with the Care Quality Commission. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

Why the service is rated Good. People were protected from the risks of abuse. Risks were identified and managed effectively to protect people from avoidable harm. Recruitment processes were in place to make sure, as far as possible, that people were protected from staff being employed who were not suitable. Medicines were handled correctly and safely.

People received effective care and support from staff who knew them well and were well trained and supervised. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's right to make their own decisions were protected.

People were treated with care and kindness and their right to confidentiality was protected. People were treated with respect and their dignity was upheld. People's diversity needs were identified and incorporated into their care plans where applicable.

People received care and support which was personalised to meet their individual needs. People knew how to complain and staff knew the process to follow if they had concerns.

People benefitted from a service which had an open and inclusive culture. Staff were happy working for the service and people benefitted from being supported by staff who felt well managed and supported.

Further information is in the detailed findings of the full report.

The five questions we ask about services and what we found