Genesis International Solutions
- Home care
- Dementia care
- Registered since 2016
- Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
22 of 205
rated home care services in Hampshire are rated Requires improvement, like this one.
Genesis International Solutions: inspection record
Rated Requires improvement in September 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Melody Care Farnborough Ltd (Good, 0.6 miles away) and Blessings Healthcare Services Limited (Good, 0.8 miles away).
Nearest home care services:
- G Melody Care Farnborough Ltd Good, 0.6 miles away
- – Lighthouse Bespoke Healthcare Ltd Not yet rated, 0.6 miles away
- – Caremark Surrey Heath & Rushmoor Not yet rated, 0.8 miles away
- G Blessings Healthcare Services Limited Good, 0.8 miles away
- G A3 Care Ltd Good, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 28 September 2023. Quoted under the Open Government Licence.
Genesis international solutions is a home care service providing personal care to people in their own home. The service provides support to people with a range of needs including older adults who may be living with dementia. At the time of our inspection there were 6 people receiving a live in care service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The provider did not always ensure they met their legal duty to safeguard people when information of concern was raised in an effective or timely way. The provider did not ensure they completed all required pre-employment checks when recruiting new staff. People were supported with their health and social care needs, including medicines, by staff who knew them and their needs well. There were multiple examples where people's care and medicines records were not always complete, up to date or accurate to reflect the care they received.
Read the rest of CQC's summary
Records relating to people's fluid intake could be improved. People's nutritional needs were met. Staff supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The provider did not demonstrate they considered the principles of the Mental Capacity Act 2005 to consistently support this practice. We received positive feedback from staff that they felt supported in their role.
We received consistent positive feedback from relatives that their loved ones were provided with kind, caring and compassionate support. People were treated with dignity and respect and staff promoted people's independence where possible.
Most people's care records were person centred and included information on their personal history, the things that were important to them and their preferences. The provider had a complaints procedure in place and valued people's feedback. People were supported with their end-of-life care needs, however records about people's wishes were not in place.
The service was not always well-led. Governance systems were not effective or robust to ensure the provider consistently met their requirements.
Questions to ask the service
- Safe was rated Requires improvement on 28 September 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 28 September 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 28 September 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- John Owusu-Addo
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 28 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 8139265 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Genesis International Solutions provide nursing care?
- The Care Quality Commission's register does not list nursing care for Genesis International Solutions.
- When was Genesis International Solutions last inspected?
- The Care Quality Commission's latest rating for Genesis International Solutions was published on 28 September 2023.
- Who runs Genesis International Solutions?
- Genesis International Solutions is run by Genesis International Solutions Ltd.
- What is Genesis International Solutions's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 September 2023.
Contact
- Phone
- 0800 520 2520
- Address
- 14 Douglas Place, Farnborough, GU14 8PE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Melody Care Farnborough Ltd (Good, 0.6 miles away) and Blessings Healthcare Services Limited (Good, 0.8 miles away).
Nearest home care services:
- G Melody Care Farnborough Ltd Good, 0.6 miles away
- – Lighthouse Bespoke Healthcare Ltd Not yet rated, 0.6 miles away
- – Caremark Surrey Heath & Rushmoor Not yet rated, 0.8 miles away
- G Blessings Healthcare Services Limited Good, 0.8 miles away
- G A3 Care Ltd Good, 1.2 miles away