Connect Nursing

Staff were recruited safely following policy and procedures and there were enough staff to provide care to people on time.

People were protected from the risks of acquiring an infection as staff wore appropriate protective equipment and clothing and disposed of it safely.

Staff training was effective and in-depth. People and their relatives told us staff showed they had the skills to care for complex health needs. Staff were regularly supported by the management team and other nursing staff who provided training. People were confident knowing that staff received specialist training and competency checks before supporting their health needs.

An assessment of need involved people, their relatives and appropriate health professionals. Consent to care was requested before care could begin and people were supported to make their own decisions. Where this support was provided, people were given enough to eat and drink.

Care was given by kind and patient staff who respected people's diversity. People's privacy, dignity and confidentiality was respected. People were encouraged to make choices and decisions about their care.

Care was planned with the person at the centre and staff respected their preferences. Staff were able to get to know people and understand how people liked to have care provided.

People and their relatives knew how to raise a complaint and were reassured and satisfied once they had received an outcome from their complaint.

The service had a clear management structure where people knew who they could contact if they had any

queries about care. Staff enjoyed working with the service and felt empowered to give people the best care as they were developing skills in complex care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.