Sarah's Home Care Ltd

People were protected from harm by staff who had been trained and were confident in recognising and reporting concerns. Potential risks to people were assessed and guidance was in place to minimise them.

There were enough staff to ensure people's needs were met safely and in an unrushed manner. Staff had been trained and had the right skills to meet people's needs effectively, including in relation to the administration of medicines. They were supported well by the management team and had sufficient information to carry out their duties well.

Where required, staff supported people to have enough to eat and drink. They supported people to access healthcare professionals when needed, to help maintain their health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People and their relatives, where appropriate, were fully involved in making decisions about their care, in planning and reviewing care plans. People told us they were supported by a consistent and familiar group of staff who were kind and compassionate. Staff respected and promoted people's privacy, dignity and independence. They knew people well and had enough time to speak with them and learn about them as individuals. This, along with information in people's care plans, supported staff to deliver person-centred care that met their needs.

There was a system to ensure any complaints were recorded, investigated, and acted upon to reduce the risk of similar issues happening in the future. People and relatives confirmed communication was good and felt their views about their care were sought and acted on appropriately. Audits and quality monitoring checks were carried out regularly to continually improve the service.