True Care

There were enough staff to support people. People received care from a small team of staff who they knew. The staff gave people the support they needed to take their medicines safely. The staff followed infection prevention and control procedures to protect themselves and people they cared for from the risk of infection. The provider had systems in place to ensure lessons were learnt from any incidents to further improve the safety of the service.

People received person-centred care that met their needs and took account of their wishes. The provider worked with the staff providing people's care. They listened to the views of people who used the service, their families and staff to identify how the service could be improved. People told us they would recommend the service. The staff worked in partnership with other services to ensure people consistently received the support they needed. We have made a recommendation about quality audits.