Abney & Baker (Bath) Ltd
- Home care
- Dementia care
- Registered since 2017
- Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
10 months
since the latest rating was published.
89 of 98
rated home care services in Wiltshire are rated Good, like this one.
Abney & Baker (Bath) Ltd: inspection record
Rated Good in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Autonomy Care Limited Good, 0.2 miles away
- G Somerset Care Community Services (Wiltshire) Good, 1 mile away
- – Melksham Home Care Not yet rated, 1.2 miles away
- – Caritas Support Ltd Not yet rated, 2.1 miles away
- – Voyage (DCA) Wiltshire Not yet rated, 2.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 December 2025 (assessment visit 7 July 2025). Quoted under the Open Government Licence.
Date of assessment: 10 July 2025 to 6 October 2025. Abney Baker (Bath) Ltd is a domiciliary care agency providing the regulated activity personal care to adults of all ages, people living with dementia, people with eating disorders, physical disabilities and substance misuse problems. At the time of our assessment there were 73 people receiving a regulated service. We visited the office location on 10 July 2025 and 6 October 2025. The inspection was carried out because of the length of time since the last assessment.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People told us they felt safe, and staff understood their duty to identify and report any safeguarding concerns.
Staff had received appropriate training to carry out their roles effectively and were confident that any concerns they raised would be addressed appropriately. They worked collaboratively with people to identify and assess risks to their safety and wellbeing. Comprehensive risk management plans were in place, providing staff with clear, practical guidance to support people safely.
There were sufficient staff to meet people’s needs, and individuals were supported by a consistent team who knew them well. People spoke positively about the staff, highlighting the good relationships that they had developed. Safe recruitment practices were followed, with all necessary pre-employment checks completed before staff began working. Staff had regular supervisions and appraisals with a focus on well-being and development.
Each person had a personalised care plan, which they contributed to and reviewed regularly to ensure it remained relevant to their needs. The provider had good oversight of the service however some shortfalls were identified in record keeping and medicines which were promptly addressed by the registered manager.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Deborah House
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 4 July 2018. Latest assessment published 3 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Abney & Baker (Bath) Ltd
- Ownership type
- Organisation
- Companies House number
- 9704633 (opens Companies House)
Abney & Baker (Bath) Ltd runs 2 services, all in the South West. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Abney & Baker (Bath) Ltd
- – Abney & Baker (Bath) Ltd Not yet rated. Home care, Bath and North East Somerset
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Abney & Baker (Bath) Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Abney & Baker (Bath) Ltd.
- When was Abney & Baker (Bath) Ltd last inspected?
- The Care Quality Commission's latest rating for Abney & Baker (Bath) Ltd was published on 3 December 2025.
- Who runs Abney & Baker (Bath) Ltd?
- Abney & Baker (Bath) Ltd is run by Abney & Baker (Bath) Ltd. It runs 2 services, all in the South West.
- What is Abney & Baker (Bath) Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 December 2025.
Contact
- Phone
- 01225 952200
- Address
- Oakwood House, 7 Spa Road, Melksham, SN12 7NP Map (opens Google Maps)
Compare nearby
- G Autonomy Care Limited Good, 0.2 miles away
- G Somerset Care Community Services (Wiltshire) Good, 1 mile away
- – Melksham Home Care Not yet rated, 1.2 miles away
- – Caritas Support Ltd Not yet rated, 2.1 miles away
- – Voyage (DCA) Wiltshire Not yet rated, 2.1 miles away