Creative Living Care Services

Not everyone using Creative Living Care Services receives a regulated activity; the CQC only inspects the service being received by people provided with 'personal care'; help with tasks in relation to personal hygiene and eating. Where people receive personal care, we also take into account any wider social care provided.

People's experience of using this service: People were happy with the service they received and liked the staff who they found to be kind and caring. People felt safe while receiving care and support. Management and staff had an awareness of their responsibility regarding reporting any actual or suspected abuse.

People received a consistent and reliable service, provided by staff who they were familiar with.

Risks to people's care were assessed and reviewed in the event of changes. These assessments provided guidance for staff and involved people and family members where appropriate. Care plans were detailed, and person centred to match the individual needs of people using the service.

People were supported with their medicines as prescribed. People received the care and support they needed to ensure they received meals and assistance with their healthcare needs if this was part of their support package.

Recruitment checks were made before staff commenced working with people. New staff undertook shadowing experiences with more experienced members of staff to introduce them to people and their role. Staff received induction training and ongoing training to meet the needs of the people they supported. Staff felt supported.

Staff and management worked with other agencies and professional where required, for example people's doctors and chemist.

People were treated with respect and dignity and could make choices about their care and support. Staff ensured people consented to care being given. Staff had knowledge about infection control procedures and used protective equipment to reduce the risk of cross infection.

People and their relatives told us any concerns or complaints made would be listened to. Staff felt well supported by the management. The provider had systems in place to monitor the service.

Rating at last inspection: At the last comprehensive inspection, the service was rated as Requires Improvement (The last report was published 5 June 2018). Enforcement action was taken. Following this inspection, we carried out a focused inspection on the key question, "Safe" (The last report was published 21 August 2018).

At this comprehensive inspection the overall rating had improved to Good.