Henley Care Limited

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People felt safe when being supported by the service. Medicines were managed safely. Where risks were identified there were plans in place to manage those risks. There were sufficient staff to ensure people's needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff had the skills and knowledge to meet people's needs. Staff competencies were checked to ensure staff were able to meet people's needs safely.

Where people required support with eating and drinking this was provided to ensure dietary needs were met.

The service worked closely with health and social care professionals to ensure people had access to appropriate support.

People were supported by caring staff who treated them with dignity and respect. People were involved in the development of their care plans and felt involved in all aspects of their care.

People received person-centred care and care plans reflected how people wished their care needs to be met.

There were systems in place to monitor the quality of the service. The management team had plans to improve the effectiveness of the quality assurance systems to enable them to monitor and improve the service.

The five questions we ask about services and what we found