A chance for life Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People had person-centred care plans in place they had input into. People told us staff were well trained. They also told us they felt very safe. One family member told us, "[Person] is 100% safe with them." Another told us, "I am happy to go out and leave [person] with the carers. I know that if I was unwell [family member] would be very safe with them."

People's feedback of the service was positive. They said the care they received helped improve their quality of life. They told us they were supported by familiar staff and there were no issues with time keeping or missed calls.

Staff were recruited safely, well trained and well supported in their roles by the registered manager. Best practice and good care were encouraged with systems in place to share this conduct across the team. One relative told us, "I have never had any complaints. If there were any problems, I would go to [staff] first and if anything, more serious I would go to [registered manager] and feel very comfortable to do so. I have never been made to feel any call is inconvenient and they are very supportive of me and [family member]."

Risks to people and staff had been assessed with appropriate measures in place to help protect people. The registered manager had processes to monitor the safety of people and staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. One family member told us, "They encourage [family member] to be as independent as

possible all the time." Another told us, "The agency is flexible about [family member's] activities, and they fit the hours around her activities."