Reto Care Limited
- Home care
- Dementia care
- Registered since 2017
- Fenton, Stoke-on-Trent, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 39
rated home care services in Stoke-on-Trent are rated Good, like this one.
Reto Care Limited: inspection record
Rated Good in February 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Stoke-on-Trent City Council Good, 0.2 miles away
- G St Dominic's Court Good, 0.4 miles away
- – Honorable Care Ltd Not yet rated, 0.5 miles away
- – Tender Glove Healthcare Not yet rated, 0.5 miles away
- – Uniquee Healthcare Services Not yet rated, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 16 February 2023. Quoted under the Open Government Licence.
Reto Care Limited is a domiciliary care agency. The service provides personal care to people with learning disabilities, people who live with dementia, older people, people with mental health concerns, younger adults and people with sensory needs in their own homes. At the time of our inspection there were 30 people using the service. Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.
Read the rest of CQC's summary
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
Based on our review of key questions safe and well led. The service was able to demonstrate how they were meeting underpinning principles of "Right Support, Right Care, Right Culture.
What inspectors found
Right Support: People were safe and protected from avoidable harm. Detailed risk assessments were in place and regularly reviewed to make sure staff knew how to support people safely. Medicines were managed safely. There were enough staff to meet people's needs and support people in meeting their lifestyle choices. Staff were safely recruited. People were supported to have maximum choice and control of their lives.
Read the rest of CQC's summary
Right Care: The support provided focused on people's quality of life. Care delivery was person-centred. Care was planned to meet people's preferences and in a way that met people's individual needs. People and their relatives told us that staff treated them with dignity and respect.
Right Culture: The registered provider had audit systems in place to make sure people were safe and received the support they needed and had a good quality of life. Staff received training appropriate to the needs of the people they supported and understood the mission, visions and values of the service. People had opportunities for their views of the service to be heard.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Regina Taku
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 16 February 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Reto Care Limited
- Ownership type
- Organisation
- Companies House number
- 10053304 (opens Companies House)
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does Reto Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Reto Care Limited.
- When was Reto Care Limited last inspected?
- The Care Quality Commission's latest rating for Reto Care Limited was published on 16 February 2023.
- Who runs Reto Care Limited?
- Reto Care Limited is run by Reto Care Limited.
- What is Reto Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 February 2023.
Contact
- Address
- 6 Campbell Place, Stoke-on-trent, ST4 1LX Map (opens Google Maps)
Compare nearby
- G Stoke-on-Trent City Council Good, 0.2 miles away
- G St Dominic's Court Good, 0.4 miles away
- – Honorable Care Ltd Not yet rated, 0.5 miles away
- – Tender Glove Healthcare Not yet rated, 0.5 miles away
- – Uniquee Healthcare Services Not yet rated, 0.5 miles away