Excellent Health Care
Home care, Hillingdon
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Excellent Health Care: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Requires improvement in 2018, then Good in 2019 and October 2025.
The latest rating was published 12 months ago.
What inspectors found
From the Care Quality Commission's assessment published 29 October 2025 (assessment visit 7 August 2025). Quoted under the Open Government Licence.
Date of assessment 17 September 2025
Excellent Health Care is a care at home service. It provides personal care to people living in their own homes. At the time of our assessment, 9 people were receiving support with personal care. The service is registered to provide support for children and adults of all ages living with dementia, learning disabilities, autism, physical disabilities and sensory impairment. At the time of the assessment the service was not providing care for children.
Read the full summary
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Risk assessments had been completed and risk management plans developed to provide staff with guidance on how to reduce risks. Medicines were administered as prescribed and were managed safely. The provider undertook assessments to ensure people were able to make informed choices in relation to their care. The provider had a recruitment process to enable them to appoint suitable staff. The provider completed a range of audits to monitor the quality of the care provided. Staff felt supported by the senior management of the service. Lessons learned following investigations into incidents and complaints were shared with staff.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
We assessed a limited number of quality statements in the effective key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
We assessed a limited number of quality statements in the responsive key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Westminster Business Centre, Printing House Lane, Hayes, UB3 1AP |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 020 7183 0739 |
| Registered manager | Nastiho Mohamed |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 7 August 2019 (opens the Care Quality Commission website) Latest assessment published 29 October 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Excellent Healthcare Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10542884 (opens Companies House) |
Nearest alternatives
- G 360 Circle of Care Ltd Home care, less than 0.1 miles awayGood
- – Extra Care Support Limited Home care, less than 0.1 miles awayNot yet rated
- G Quest Recovery Services Limited Home care, less than 0.1 miles awayGood
- G Rightway Care Ltd Home care, less than 0.1 miles awayGood
- – Flourish Community Homecare Limited Home care, 0.3 miles awayNot yet rated
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Excellent Health Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Excellent Health Care.
- When was Excellent Health Care last inspected?
- The Care Quality Commission's latest rating for Excellent Health Care was published on 29 October 2025.
- Who runs Excellent Health Care?
- Excellent Health Care is run by Excellent Healthcare Services Ltd.
- What is Excellent Health Care's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.