Sapphire Home Care
- Home care
- Dementia care
- Registered since 2017
- East Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
72 of 80
rated home care services in East Sussex are rated Good, like this one.
Sapphire Home Care: inspection record
Rated Good in April 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Nurse Plus UK - Hastings Good, 1.5 miles away
- G Quality Homecare Good, 1.5 miles away
- – CareStaff24 Ltd - Hastings Office Not yet rated, 1.6 miles away
- G Carrianne Care Good, 1.6 miles away
- – Care Direct Recruitment Ltd Not yet rated, 2.2 miles away
About the service
From the Care Quality Commission's inspection report published 20 April 2023. Quoted under the Open Government Licence.
Sapphire Home Care is a domiciliary care agency providing personal care to 23 people. The service provides support to a range of people with different needs, including people living with dementia, people with physical disabilities and people with sensory impairments.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People were protected from the risk of abuse by staff that understood and followed safeguarding procedures. Staff knew people they supported well and understood how to manage risks to them. There were enough staff to support people safely and systems were effective to identify if there were any issues with staff timings. People were supported with their medicines safely and staff wore appropriate personal protective equipment (PPE) to keep people safe.
Read the rest of CQC's summary
People and their relatives were positive about the kind and caring nature of staff and the management team. People told us staff supported them to be independent. The management team had effective quality assurance processes in place to monitor the support provided to people. People and their relatives were given regular opportunities to give feedback to the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Christine Small
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 20 April 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 10364011 (opens Companies House)
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Sapphire Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sapphire Home Care.
- When was Sapphire Home Care last inspected?
- The Care Quality Commission's latest rating for Sapphire Home Care was published on 20 April 2023.
- Who runs Sapphire Home Care?
- Sapphire Home Care is run by Sapphire Care & Support Services Limited.
- What is Sapphire Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 April 2023.
Contact
- Phone
- 01424 834710
- Address
- 440 Old London Road, Hastings, TN35 5BB Map (opens Google Maps)
Compare nearby
- G Nurse Plus UK - Hastings Good, 1.5 miles away
- G Quality Homecare Good, 1.5 miles away
- – CareStaff24 Ltd - Hastings Office Not yet rated, 1.6 miles away
- G Carrianne Care Good, 1.6 miles away
- – Care Direct Recruitment Ltd Not yet rated, 2.2 miles away