Serenity Care - Support Ltd

We completed a comprehensive inspection. This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to adults. At the time of inspection, the service was supporting 23 people with a personal care service.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staffs competency was assessed before they worked with people. Staff, people and their relatives told us they could speak to the registered manager if they had any concerns. The registered manager carried out formal supervisions and visual observations. We saw staff received an annual appraisal. We saw staff meetings were in place and attended well by staff.

The service sent out questionnaires to people, however the service was considering ways to receive this feedback more effectively from people and their relatives.

People told us they felt safe with the care and support they received from staff. Staff were aware of safeguarding procedures and how to follow these. Staff had completed an induction and wereallocated to support people in relation to their care and cultural needs. The registered manager told us normally three staff were allocated to one person for consistency.

Staff were sufficiently trained and knowledgeable about their roles and responsibilities.

People told us they were supported to eat and drink healthy home cooked food. Staff supported them to healthcare appointments and provided personal care as required to meet people's needs.

Medicines were managed, stored and administered safely.

There was a complaints procedure in place. People who used the service, their relatives and staff knew how to complain. There had been no complaints, however there were many compliments.

Accidents and incidents were recorded. There had only been two accidents which had been dealt with appropriately.

There were systems in place to assess and monitor the quality of the service. Staff said there were good

leadership within the service which promoted an open culture.

You can see what action we told the provider to take at the back of the full version of the report.

The five questions we ask about services and what we found