Purely Care
- Home care
- Dementia care
- Registered since 2012
- Hellesdon, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2016, most recently Requires improvement in October 2021.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
25 of 115
rated home care services in Norfolk are rated Requires improvement, like this one.
Purely Care: inspection record
Rated Requires improvement in October 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Clark James HomeCare - Norwich (Good, 0.4 miles away) and Home Instead (Good, 0.4 miles away).
Nearest home care services:
- G Clark James HomeCare - Norwich Good, 0.4 miles away
- G Home Instead Good, 0.4 miles away
- – UNIQUE DOMCARE LIMITED Not yet rated, 0.7 miles away
- – Zera Healthcare Ltd Not yet rated, 0.7 miles away
- – Errand Plus and Personal Services No overall rating, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 6 October 2021. Quoted under the Open Government Licence.
Purely Care is a domiciliary care service providing support to people living with a learning or physical disability and, or mental health difficulties. They provide personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing a regulated activity to 25 people.
What inspectors found
The auditing and quality assurance systems in place required improvement, as they did not ensure accurate upkeep of full records and identify areas for improvement.
Read the rest of CQC's summary
There was poor administration around the management, care planning and auditing of medicines. People's health conditions which created risks, as well as communication needs, were not covered sufficiently in care plans.
Although staff understood the principles of the Mental Capacity Act 2005 (MCA) and supported people in decision-making, there were no records relating to this.
We have made a recommendation around end of life care planning, as this was not considered in the existing care plans.
People were supported by enough safely recruited, competent staff to meet their needs. People received their agreed care visits.
When incidents or accidents occurred, there was action to further mitigate risk or recurrence.
Staff supported people safely with eating and drinking when part of their support needs. Staff supported people to access healthcare and worked alongside other healthcare professionals if needed.
People's needs were assessed prior to using the service and a care plan was developed.
Staff were kind and caring, and involved people and relatives in their care.
People knew how to contact the office and raise any concerns if needed. Complaints were investigated and responded to appropriately.
Staff were positive about working for the service and felt involved in the running of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Safe was rated Requires improvement on 6 October 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 6 October 2021. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 6 October 2021. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 6 October 2021. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Elaine Grace
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 6 October 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Focus Caring Services Limited
- Ownership type
- Organisation
- Companies House number
- 05033345 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Purely Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Purely Care.
- When was Purely Care last inspected?
- The Care Quality Commission's latest rating for Purely Care was published on 6 October 2021.
- Who runs Purely Care?
- Purely Care is run by Focus Caring Services Limited.
- What is Purely Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 October 2021.
Contact
- Phone
- 01603 407707
- Address
- The Old Corner Shop, 26 Cromer Road, Norwich, NR6 6LZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Clark James HomeCare - Norwich (Good, 0.4 miles away) and Home Instead (Good, 0.4 miles away).
Nearest home care services:
- G Clark James HomeCare - Norwich Good, 0.4 miles away
- G Home Instead Good, 0.4 miles away
- – UNIQUE DOMCARE LIMITED Not yet rated, 0.7 miles away
- – Zera Healthcare Ltd Not yet rated, 0.7 miles away
- – Errand Plus and Personal Services No overall rating, 0.7 miles away