Anglian Care and Domestic Support Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 45 people were receiving a regulated activity.

People received safe and effective support from staff who received appropriate training and support. The provider had a robust recruitment process and staff received training in how to recognise and report abuse. People told us they received good support and care in areas such as health needs, medicines management and meals.

People were supported by staff to take their medicines safely where required. Staff promoted people's choice and independence. People were involved with decision about their care and support.

People and relatives were happy with the care provided by Anglian Care staff. People told us the care staff were kind, caring and compassionate. People's care was tailored around their identified needs. This was reviewed and updated when required. People had the opportunity to express their views and had developed caring relationships with staff.