ASK4CARE - Huddersfield

People were kept safe and protected from bullying, harassment, avoidable harm, neglect, abuse and discrimination. They were respected and their freedoms protected in line with legislation.

When people raised concerns about safety and ideas to improve, they were listened to and the registered manager, and other staff, took action. Staff protected people from the risks they faced and worked proactively with others to reduce risks. The registered manager embraced good practice and ensured there were enough skilled people to meet people's needs and preferences.

People needs were assessed comprehensively from the outset, and at intervals whilst using the service. They experienced good health and wellbeing outcomes thanks to the consistent and considered approach of staff, who worked well with each other, and alongside external health and social care professionals. Staff respected people’s right to choose and had a good understanding of the importance of consent and involving people in their care planning. The service was well respected by a range of external health and social care professionals.

People were treated with dignity, patience and empathy. They gave consistently positive feedback about the caring and respectful approach of staff. Their privacy and right to a full life was respected. Their preferences and choices were respected and their independence celebrated. The culture of the service was one geared towards meeting people’s individual needs in a dignified manner.

Care planning put people at the centre of how care was planned and delivered. Staff were alert to change and worked flexibly when needed. Staff understood the health and care needs of people and responded well to involve external professionals when needed. People were supported to access care in ways that meet their personal circumstances.